We're Hiring!
Open Development Positions
Product Owner
Full-time Product Owner reporting to the CTO.
We are seeking a detail-oriented and strategic Product Owner to join our team. In this role, you will work closely with the Director of Product, software engineers, and cross-functional teams to analyze business needs, identify solutions, and support the development and delivery of innovative products that drive healthcare efficiency and improve patient care. The successful candidate will have a keen attention to detail, a proclivity for creative problem solving, and strong interpersonal and communication skills
Location: Fully Remote!
Experience Needed:
- Bachelor’s degree in Business, Computer Science, Information Systems, or related field
- 2–5 years of experience in business analysis, product owner, or a related field
- Strong understanding of product lifecycle and Agile methodologies
- Excellent analytical, problem-solving, and critical-thinking skills
- Strong communication skills, with the ability to translate complex ideas into clear, actionable product requirements
Open Customer Success Positions
Help Desk Customer Support On-Call
Full-time Help Desk Customer Support On-Call
The Help Desk Customer Support On-Call position reports to the Technical Implementation & Customer Support Lead and is part of the Customer Success Team. The successful applicant will work collaboratively across organizations and be responsible for:
- On-Call Support: Be available for customer support during the designated on-call hours (Monday–Friday, 8:00 AM – 5:00 PM CST, and occasional weekends or holidays).
- Provide timely and professional assistance to customers via phone, email, or chat.
- Troubleshooting: Resolve technical issues related to the XFERALL SaaS platform, helping customers to navigate and solve their problems effectively.
- Documentation: Accurately document support interactions and troubleshooting steps in the customer support system (Zendesk).
- Escalation: Escalate more complex issues to the relevant internal teams when necessary.
Administrative Support: Assist the Customer Success Team with administrative tasks related to new market launch preparation, such as organizing documents, compiling reports, gathering and confirming customer contact information, and streamlining internal processes. - Product Knowledge: Stay up-to-date on all features and updates of the XFERALL platform to effectively assist customers.
Location: Fully Remote!
Experience Needed:
Prior experience in customer support or technical support, ideally in a SaaS environment.
Strong written and verbal communication skills with a customer-first attitude.
Ability to troubleshoot technical issues with a solutions-driven approach.Availability for the on-call hours specified (Monday–Friday, 8:00 AM – 5:00 PM CST, and occasional weekends or holidays).
Self-motivated, highly organized, and detail-oriented.
Experience handling administrative tasks in a fast-paced environment is a plus.
Quick learner with strong competencies in computer, internet, CRM (Salesforce and Zendesk a plus), and various office applications (Microsoft Office Suite, Google Apps, etc.)
Open Sales Positions
Senior Healthcare Sales Executive
Full-time SaaS Senior Healthcare Sales Executive
This is a full-time remote opportunity for a Growth Sales Executive at XFERALL that requires minimal travel, work/life balance, competitive pay and opportunities is for growth all while making a positive impact to improve healthcare. The Growth Sales Executive is responsible for driving revenue growth by acquiring new customers and expanding market reach that connects community providers, crisis teams and hospitals together for a better care coordination system. These roles require strategic mindset and leadership as we approach and expand our impact nationally. Day-to-day tasks include cultivating relationships with customers, partners, prospecting new clients and helping customers through their buyers’ journey while partnering with Client Success team for high impact value / adoption.
Location: Fully Remote!
Experience Needed:
8+ years of healthcare technology experience, SaaS technology preferred
Sales, Business Development, and Account Management skills
Proven track record of meeting sales targets and revenue goals
Excellent communication and negotiation skills
Ability to work independently and remotely
Strong problem-solving and decision-making abilities
Bachelor’s degree in business administration, Sales, Marketing, or related field or equivalent experience
At XFERALL, We Want to Work With People, Who Want to Help People.
If you would like to fill out a form and leave a resume were always on the look out for passionate individuals!